Last Updated: 6/15/2018
We recognize we have a special obligation to protect personal data obtained from children. We do not and will not knowingly collect personal data from any child under the age of majority without consent from their parent or guardian. If you are a parent or guardian and are concerned about the transfer of personal data about your child, please contact [email protected] .
We want to provide you with the best shopping experience on our Sites and in all channels that we manage (e.g., social media sites). We may use the information we collect from direct interactions such as you filling in forms or corresponding with us by mail, phone, email or otherwise. Types of Data we may collect and store are:
Identity Info such as first name, last name, or username.
Contact Info such as your billing address, home address, email address and telephone numbers.
Transaction Info including details about payments to and from you and other details of products and services you have purchased from us.
Technical Info including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Info including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Info including information about how you use our website, products and services.
Marketing and Communications Info including your preferences in receiving marketing from us and our third parties and your communication preferences.
We may use the information provided by you in the following manner, including without limitation, to:
Register and manage your account;
Process and track your order;
Provide status updates on your order;
Provide customer service when you need help;
Improve customer service and/or merchandise selection;
Provide products and services that you request;
Provide information concerning product recalls or products you have purchased;
Identify preferences that you provide to us;
Communicate with you about our products and services;
Send you email updates, promotions, surveys, and direct mailings;
Manage your participation in events, contests and sweepstakes;
Customize our Sites or our communications with you;
Share your Wish List with those whose email addresses you provide for the sole purpose of completing your request;
Track the efficacy of our Sites and help us learn more about our visitors’ shopping behavior;
Enable you to communicate with us through social networks or other interactive media;
Publish testimonials or customer action photos;
Analyze our marketing strategies and trends regarding your use of our Sites or social media channels as well as your purchases;
Protect against fraud, unauthorized transactions, claims and other liabilities;
Manage exposure to risk from unauthorized users;
Understand our customers’ aggregate shopping behavior;
Improve our Site experience;
Improve the effectiveness of our marketing campaigns;
Comply with applicable legal mandates, our policies, or industry standards.
INFORMATION WE AUTOMATICALLY COLLECT
Analytics. When you visit one of our Sites, we automatically collect the following types of information, some of which is anonymous
Device Info such as information about the devices you use to access the Internet (such as the IP address and the device, browser, and operating system type),
Origin Link URLs that refer you to our Sites and the dates and times of your visits,
Behavior Info Such as information on your shopping behavior on our Sites (e.g., page views, paths you take through our Sites, etc.)
Location Info such as general geographic location information (e.g., country or city) that shows where you are when browsing our Sites
Search Info such as search terms that you enter to reach our Sites or enter on our Sites to find products
Email Tracking such as confirming if you opened one of our emails.
We take measures to protect the technical information collected by our use of Google Analytics. The data collected will only be used on a need to know basis to resolve technical issues, administer the Site and identify visitor preferences; but in this case, the data will be in non-identifiable form. We do not use any of this information to identify Visitors or Users.
Communications. We may use a Visitor’s or User’s email address or other information – other than Client Data – to contact that Visitor or User for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the Client Data or Personal Data posted on the Service or (ii) with updates on promotions and events, relating to products and services offered by us and by third parties we work with. You have the ability to opt-out of receiving any promotional communications as described below under ( ).
Social Media Features. Our Sites include social media features, such as the Facebook “Like” button and widgets, the “share this” widget, or interactive mini-programs that run on our site. These features may collect:
Your IP addresses
Which page you are visiting on our Site and may set a cookie to enable the feature to function properly.
Social media features and widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy statement of the company providing it.
Security. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
Cookies. We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
You can delete cookies that are already on your computer by referring to the folder or directory on your computer that stores cookies. You can learn more information about cookies at www.AboutCookies.org .
Web Beacons/Tags. We automatically collect aggregate anonymous information through web beacons. We may also deliver a file to you through the Sites (known as a “web beacon”) from an advertising network with which we have contracted. Web beacons allow advertising networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers.
Ad Servers: We do not partner with or have special relationships with any Ad Server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.
Log Files. As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this for troubleshooting and maintenance purposes.
Targeted Advertising. Third-party advertising companies serve ads on our behalf across the Internet. They may collect anonymous information about you through cookies and/or web beacons on our Sites and other sites, and then display targeted ads on various sites that you visit. To opt out of third-party advertising or analytics, please see section “Your Choices” below.
SURVEYS & CONTESTS
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
THIRD PARTY LINKS
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
HOW WE SHARE YOUR INFORMATION
We do not rent or sell personally identifiable information to others. We may share information we collect with our business partners, advertising companies, and other third parties for the purposes described in this Policy.
We occasionally make our mailing list (names and physical address only) and general shopping activity available to reputable third parties who follow the Direct Marketing Association’s privacy standards for the purpose of sending their own direct mail to you. We do not share email addresses with third parties for the purpose of sending their own emails to you. We contract with other companies to provide certain services, such as email distribution; shipping; name and address verification; market research; third-party advertising; and payment processing. These service providers are not authorized to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. In the event of a sale of some or all of our business or assets, or a merger with another business, or bankruptcy, we would share the pertinent customer information (which may include your personal information) with the other business entity (or entities) involved in the transaction by notifying you via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
In the event we become aware that the security of the Sites has been compromised or users’ personally identifiable information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law.
Business Transfer. In the event that For Fans By Fans is transferred or sold to another entity as a result of, for example, a corporate sale, merger, consolidation, asset sale, or in the unlikely event of bankruptcy, information collected at the For Fans By Fans Sites may be transferred to the acquiring company.
In the event of any transfer, acquisition, etc., your personal data will still be protected to at least the same level as it is right now.
You have a number of rights regarding your personal data. They include the rights to request data how your personal data is used, to access your data, to make amendments in it, to have us delete all of you data, to restrict the processing of your data or to have your data transferred to another entity.
If you would no longer like to receive promotional messages or newsletters from us you may opt-out at any time by logging into the website and checking or unchecking the relevant box under “Edit Profile” to adjust your marketing preferences, by following the opt-out links on any marketing message sent to you or by contacting us at [email protected].
When you opt out of promotional messages, this will not apply to personal data provided to us as a result of a product/service purchase, customer service interaction or other transactions.
You can do the following at any time by contacting us at [email protected] :
See what data we have about you, if any
Change/correct any data we have about you
Have us delete any data we have about you
Express any concern you have about our use of your data
California Residents. Under California law, California residents who have an established business relationship with us may choose to opt out of disclosure of personal information data about them to third parties for direct marketing purposes. Please contact us at [email protected] to opt-out.
If you have any questions or concerns regarding your privacy or your privacy rights please feel free to contact us at [email protected].
CHANGES AND UPDATES TO THIS POLICY
Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify this Policy, it will be available through our Site and will indicate the last date of revision to comply with the applicable law. Your continued use of our Sites after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of the Policy.
HOW TO CONTACT US
If you feel that this site is not following its stated information policy you may contact us at the information provided below:
Our postal address is:
Attn: Customer Service
1800 50th Street
Unit A, Los Angeles California 90058
We can also be reached via e-mail at [email protected] or you can reach us by telephone at (424) 341-5658