What is the difference between checking out as a guest and signing up for an account?
As a guest, we take enough information to fulfill your order but if you have an account with ForFansByFans.com, you can go into your account to view your order status as well as order history.
Where is your office located?
Our Warehouse location is 1800 E 50th St. Unit A, Los Angeles CA 90058.
Is your Los Angeles office open to the public?
Unfortunately, our Los Angeles corporate office is not open to the public
I placed an order and I realize my address is wrong; can I change it?
Please note: Once an order is placed, your shipping address CANNOT be changed.
When will I receive my order and how can I track my order?
Orders are processed and shipped Monday through Friday; USPS does not pick up or deliver on weekends.
Orders can be tracked at https://www.usps.com/shipping/trackandconfirm.htm
Delivery time within the United States is 3-7 business days, and 10-30 business days internationally.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country, air and ground transportation strikes or delays, or any extra fees, customs or back end charges once the package has exited the United States.
We recommend tracking the package with your local carrier once USPS shows the package delivered/transferred to the destination country. Once the packages are in transit no changes can be made.
Please note that choosing an expedited shipping method will not reduce our production time, but once the order is complete we will ship the order under the method you originally chose during checkout.
ForFansByFans may need to contact you if there is an issue with your order, so please keep your information updated in your account. All communication is done via email and phone so it’s very important that your information is accurate.
In the United States, USPS observes the following holidays for 2018-2019:
Observance of Christmas - December 25, 2018
New Year's Day - January 1, 2019
MLK Jr. Day - January 21, 2019
Washington's Birthday - February 18, 2019
Memorial Day - May 27, 2019
Independence Day - July 4, 2019
Labor Day - September 2, 2019
Columbus Day - October 14, 2019
Veteran's Day - November 11, 2019
Thanksgiving - November 28, 2019
Observance of Christmas - December 25, 2019
What does Made-to-Order mean?
On our website, we have items that are In Stock and Made to Order. Before your order ships, please allow 1 - 2 business days for In-Stock items to be processed. If you have Made-to-Order items in your order, it can take between 5 to 9 business days for the items to be made depending on our order volume. We prefer this process than mass-produced items to make each item unique. We understand that our customers LOVE our products and want them right away so we are working to improve our processing time. For art prints, we will ship out your order within 3 days.
I have not received an email regarding my order. What happened to it?
Usually, internet trolls are the main reason for eating all of order confirmation emails. Sometimes they dislike the taste so they end up throwing it in your spam folder. If they are not in the spam folder you may have an outdated email address.
If you have not received an order confirmation email or a tracking number and would like to receive it, please email Customer Service at s[email protected].
What payment methods are available?
We accept Visa, Mastercard, Discover, American Express and PayPal. Sorry, prepaid credit cards, checks, cash or gift cards are not accepted.
When will I be charged for my order?
For all credit card purchases, your card will be charged when your order ships. Note: All PayPal orders are charged immediately after an order has been placed.
As a reminder Pre-Orders are charged three days before the scheduled ship date noted on the site. Please be advised that if we are unable to collect payment at this time, your order will automatically be cancelled and unfortunately, we will not be able to reinstate nor update and/or revise credit card information through our website.
Why do I see multiple charges for the same amount?
When you place an order with ForFansByFans.com we may contact your credit card's issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase.
However, we do not actually proceed with the charge at that time. This is simply one of the security measures we use to protect our customers.
Occasionally, a bank may hold the extra authorization on a customer's card. Some banks may hold these authorizations for up to 7-10 business days. You will need to contact your bank if you wish to have this authorization removed.
I can't check out! The site is giving me an address error. What do I do?
Because we take security measures very seriously we have our fraud protection filters up at the highest level. This means all information provided by the customer MUST be verified by the bank before an order can be placed. This also means that if your bank does not offer verification service, our fraud protection filter will reject it. In this case please call our Customer Service at (424) 266-0270, and they will help you with any order processing questions. We are open Mondays through Fridays 9am - 5pm PST.
Do I need to pay taxes on my purchase?
For all orders shipping to California, state sales tax will be applied at the time of checkout. For all international orders, you are subject to additional Import/Duty Fees and/or VAT or other local taxes that are not reflected in the order. Any such additional fees or taxes are the sole responsibility of the customer and may be charged at the time of delivery.
Where can I ship my order?
We ship anywhere in the United States, Canada and almost anywhere in the world for most products. We do have exceptions for certain licenses due to geographical licensing agreements. Marvel products will only be to shipped to Canada and USA. Star Wars products can only be shipped to the USA. ForFansByFans is not responsible for any extra duty charges.
Please note we are NOT able to ship to the following countries: Guatemala, Malaysia, Montenegro, Indonesia, Singapore, Philippines, Burma, Syria, Sudan, UAE, and Vietnam.
What is your return policy?
If you received your order and aren't totally in love with it, you are welcome to return it within 30 days of the ship date for a refund minus shipping (if applicable), to the original method of payment. The merchandise must be unworn/unused and in original packaging. We'll send you an email as soon as your return has been received and processed. This may take 3 to 5 business days for the refund to post depending on the bank your card is issued from.
We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return.
Please make sure to print out the Order Confirmation email sent when the purchase was made. Add it in your package with the items you are returning. You can send items back to us at the address below:
1800 E 50th Street
Los Angeles, CA 90058
Please note: Due to recent changes made to our website, we are not issuing replacements/exchanges at this time. A refund will be issued back to your account upon receipt of goods.
*Please email Customer Service at [email protected] with your question if you do not see it above. Customer Service is open Monday through Friday 9am to 5pm PST. Customer Service is closed over the weekends Saturday and Sunday. Please give Customer Service time to respond back, you should hear back in 1-2 business days.
There is a mistake in my order, how long do I have to report this?
If there is a mistake in your order (i.e. a damaged or missing item), you have 3-5 business days to contact customer service and report this issue so that we can help you resolve the matter.
My package appears to be missing and has not been delivered, how long do I have to report this?
If your package is in transit and has not been delievered, or has not moved for serveral days, please contact customer service within 5 to 7 business days for domestic orders, and no later than 30 days for international orders.
I found an error on the site! What should I do?
We are humans here at ForFansByFans. Soon we will all be part droids, but until then we will make human mistakes. If you’ve encountered an error please shoot us an email to [email protected] and let us know. We will react fast to make the changes you deserve. Thanks!
What browsers does this site support?
We currently support most modern browsers, such as Chrome, Firefox, Safari, and Internet Explorer 7 and above. If you have Internet Explorer 6 or below, you may have problems ordering shirts, and we encourage you to upgrade to the latest version of Firefox, Internet Explorer, or Safari.
I have a question regarding contests. Who should I email about that?
First, you should check to see if your question can be handled through here: Contest FAQ.
If your question is still not answered by our FAQ, please email: [email protected] and we will be happy to help you out!
*Please email Customer Service [email protected] with your question if you do not see it above. Customer Service is open Monday through Friday 9am to 5pm PST. Customer Service is closed over the weekends Saturday and Sunday. Please give Customer Service time to respond back, you should hear back in 1-2 business days.